Refund policy
At Furytroy, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund policy.
Returns
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item must meet the following conditions:
- Unused and unworn
- In its original condition
- Have all original tags attached
- Returned in its original packaging, where applicable
- Accompanied by your order number or other proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
We do not accept returns for:
- Custom or personalized plush toys made specially to order
- Items that have been worn, washed, or used
- Items damaged by the customer after delivery
- Final sale items
- Gift cards
Items returned after the 30-day return period are also not eligible for return.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
At this time, we do not offer exchanges.
If you would like a different size, design, or product, you may return your eligible item and place a new order separately.
Return Shipping
For returns due to personal preference, sizing, ordering the wrong item, or any other reason unrelated to a product defect or our error, the customer is responsible for the return shipping costs.
Return shipping fees for these types of returns are non-refundable.
However, if the item you received is defective, damaged, or incorrect due to an error on our part, Furytroy will cover the return shipping cost.
In these cases, please contact us before returning the item so that we can provide the appropriate return instructions.
Please do not send any item back without first contacting us. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if:
- The item is defective
- The item arrived damaged
- You received the wrong item
- The item is significantly different from what you ordered
Please contact support@furytroy.com with your order number and, when applicable, photos showing the issue.
If the issue is confirmed to be caused by a product defect, shipping damage, or an error on our part, we will cover the return shipping cost and provide an appropriate resolution.
How to Start a Return
To request a return, please contact us at:
Email: support@furytroy.com
Please include:
- Your order number
- The reason for the return
- Photos of the item, if applicable
Our support team will review your request and provide return instructions if your return is approved.
Please do not send your return to our business address unless specifically instructed to do so. We will provide the appropriate return address and instructions after your return request has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.
For normal returns, original shipping charges are non-refundable.
For defective, damaged, or incorrectly shipped items caused by our error, applicable shipping costs will be refunded or covered by Furytroy.
If you have not received your refund more than 15 business days after your return has been approved, please contact us at support@furytroy.com.
Contact Us
If you have any questions about our return or refund policy, please contact us:
Furytroy
Email: support@furytroy.com
Phone: (724) 573-0702
Address: 11009 Avery Station Loop, Austin, TX 78717, United States
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST/CDT)